At D Zone, we strive to offer our clients exceptional healthcare facilitation and coordination services. While our services are primarily non-tangible, we recognize the importance of transparency in our return and refund practices.
Due to the nature of our services, which involve third-party healthcare providers and travel logistics, refunds are generally not applicable once medical case processing has started or appointments have been confirmed.
In specific cases, if a client decides to cancel their request before any coordination has begun (including visa assistance, booking, or medical consultations), a partial refund may be considered after deducting administrative fees.
Expenses related to third-party providers (e.g., hospitals, travel agents, embassy charges) are non-refundable once payments have been processed on behalf of the client.
To initiate a refund request, please contact our support team at refunds@dzonehealth.com with your full name, case ID, and reason for the request. All requests are subject to review and approval.
If eligible, refunds will be processed within 14 business days to the original payment method. D Zone is not responsible for delays caused by banking or third-party systems.
This return policy may be updated periodically. Please review it regularly to stay informed of any changes.
